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Realtime Visitor Tracking System

CITALIVE Introduction
Live Web Statistics, Live Visitor Chat, Proactive Visitor Engaging, Prospect Detection, Web Analytics, Click To Call Back, Click Fraud Detection & More...

  • WhosOn will completely change the way you look at your website and enable to communicate with your web site visitors as they look through your web pages. It adds a whole new communication stream for building customer relationships. It helps to improve on line marketing effectiveness and helps to improve your profit margins by providing more efficient ways for potential customers to contact you.

CITALIVE is a tool that can be used by "any business" that has a web site. It allows you to watch visitor activity on your web site in real time, run historical web analytics reports, AND it allows your visitors to chat to operators within your business as they are browsing.

Real Time Web Visitor Tracking With Live Stats
You can watch visitors arrive at your site in real time and move from page to page. You can instantly view information about the visitor, such as:

  • IP Address
  • DNS Name
  • GEO-IP (Country, City & Region)
  • Organization name
  • Contact information
  • How the visitor found you (the referrer)
  • What pages they have viewed so far
  • How many times they have been to your site before (you can quickly view details of all previous visits)
  • All previous chat transcripts

CITALIVE  is Proactive
You can send visitors proactive 'Invite' requests asking them if they need assistance.. CITALIVE can even send automatic invites based on what the visitor has searched for or which pages they have viewed. Proactive invites can contain custom text that is specific to each visitor.

Live Chat
CITALIVE includes a full featured live chat server as standard, allowing you to easily add live chat functionality to your websites. Use live chat to enable your visitors to communicate with you as they browse. This can help to increase sales and conversions and improve customer support.

Prospect Tracking
WhosOn can also be setup to detect 'Prospects' and 'Customers' by watching which pages a visitor is requesting. You can run web analytics reports on the number of prospects and customers detected against criteria such as referrers and keywords.

Web Analytics
WhosOn also includes historical web analytics reporting. Not only does it show a 'live' view of your web site, but you can run web analytic reports in the same was as traditional 'log analyzer' products.

CITALIVE can track your website visitors using the standard log files from your web server via FTP, or by using embedded code in your web pages themselves (this is often referred to as 'page tagging'). You can also track visitors by using server-side scripting such as ColdFusionMX, PHP, ASP and .NET.

Watch Live Web Statistics
CITALIVE allows you to monitor your web site visitor activity in real time. Watch visitors arriving at your site and move from page to page. See how they found your site, what keywords they used and where they are in the world. CITALIVE will display GEO-IP against each visitor, including country, city, region and organization name. You can see if the visitor has been to your site before and if they are a prospect. Having access to live stats enables you to respond quickly to how your website is used and see instant results from PPC campaigns.		 Live Web Stats
   
Engage Your Visitors
CITALIVE enables you to proactively engage your visitors by sending them popup friendly 'invite' messages. Visitors can click the message to start a chat session. You can send custom messages that are unique to each visitor. CITALIVE can also automatically send custom invite messages to visitors when specific conditions are met (for example, visitor arrives from a certain city or via a certain PPC campaign, or used specific keywords). 		Engage Visitors
   
Live Web Chat
CITALIVE enables you to add 'live help' to your web site. Visitors can click a link to start a live chat session with operators within your organization as they browse your site. The live chat client works in all browsers and does not require any plugins.
Chat Features:
  • Multiple operators.
  • Department specific chat.
  • Transfer chats between operators.
  • Operator to operator chat.
  • Integrated spell check.
  • Visitor and operator 'is typing' status.
  • Canned responses.
  • Push pages to visitor.
  • Custom background, logo and chat images.
  • Visitors can request emailed transcript.
  • Automatic 'leave a message' form.
  • Multi-language chat window.
  • Fast, flicker free, firewall friendly, AJAX based.
  • Visual Studio 2005 source code available for custom integration.
Live Website Chat
   
Click To Call Back
In addition to live chat, visitors on your website can click a link to request a call back from someone in your organization via a simple form. CITALIVE automatically notifies operators via popup, email and/or SMS that they need to make a call back at the correct time. All call back requests and visitor contact information are stored in the CITALIVE database.
If you use Skype VOIP, you can even call the visitor directly from within the CITALIVE Client. 		Click To Call Back 
   
Monitor Website PPC Campaigns
CITALIVE enables you to track visitors in real time based on the PPC (pay-per-click) campaign that they used to find your site. You can create real-time 'Alerts' for each PPC campaign and you can view historical web analytics reports. 		Track PPC
   
Monitor Website Prospects In Real Time
CITALIVE can watch for visitors that view certain key pages on your site and spend x minutes viewing. This can be over multiple visits. CITALIVE can then flag these visitors as 'prospects' and alert you in real time. CITALIVE can send custom invite messages to prospects. You can also run web analytics reports showing the number of prospects per PPC campaign, referrer and keyword. 		Monitor Prospects
   
Monitor Page Errors In Real Time
CITALIVE can inform you in real time when any page errors occur. This could be missing pages (404's) or other server-side errors. This can help you to quickly fix site errors. CITALIVE can inform you of page errors via popup messages to your CITALIVE Client, email or SMS text. Page errors are also saved in the CITALIVE database for daily reporting.
   
Detect & Deter Click Fraud
CITALIVE enables you to detect click fraud in real time. You can send visitors who you suspect of click fraud a warning message. CITALIVE can also automatically detect click fraud and send warning messages to the visitor. 		Deter Click Fraud
   
Web Analytics Reporting
CITALIVE also provides historical web analytics reporting with over 70 traffic analysis reports. Both Windows based and Web based report viewers are included. CITALIVE can also automatically send daily, weekly and monthly traffic analysis reports direct to your inbox in PDF or HTML format. CITALIVE gives you the true live stats AND historical web analytics in one.		 Web Analytics
   
SQL Database Back End
CITALIVE stores its web traffic data in an industry standard SQL database. CITALIVE supports SQL Server 2000, 2005, SQL Server Express and MySQL. The database is open - allowing custom applications to access it.


 SQL Database Of Web Visitor Statistics